Purpose
This feature contains custom business logic specific to this iTech System environment.
How to use it
Use it as the layer that applies workflow-specific behavior such as lead table changes, formatting rules, and custom actions.
Connected areas
This feature should be used as part of the broader iTech System workflow, not as an isolated tool. Make sure the related lead, customer, project, support, or billing record is also kept up to date.
Best practice
Only enable process changes in this feature when the team understands the operational impact. Feature-level changes often affect multiple parts of the CRM.