Common End User Questions and Troubleshooting in iTech System

Common issues end users may face

• Not receiving an invitation or reset email.
• Using the wrong email address when signing in.
• Not seeing the expected invoice, ticket, project, or file.
• Payment or access confusion caused by account permissions.

What to do first

1. Refresh the page and sign in again using the correct account email.
2. Check spam or junk folders for portal messages.
3. Review the knowledge base for the exact topic you need.
4. Contact the business and include a screenshot or the specific record name if the issue continues.

Helpful message to send support

When contacting support, include your name, the email used, the record you expected to see, and a short description of what happened. Clear details help the team solve access issues much faster.